pk62 Privacy Policy — How We Protect Your Personal Data

pk62 is an online entertainment platform accessible at pk62.win, offering casino games, slots, live casino tables, sports betting, bingo and VIP rewards to players in Pakistan. When we refer to "pk62", "we", "us" or "our" throughout this Privacy Policy, we are referring to the operator of the pk62.win platform.

As the operator of this platform, pk62 acts as the data controller for the personal information collected from registered players and site visitors. This means we are responsible for deciding how and why your data is processed, and we are accountable for keeping it secure.

This Privacy Policy applies to all personal data collected through the pk62.win website, any mobile browser version of the platform, and all communications between you and our support team. It covers every registered player and any visitor who interacts with the site even without registering an account.

The personal data pk62 collects falls into several clear categories. We collect information you give us directly, information generated through your use of the platform, and limited technical data collected automatically when you visit the site.

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, health data or biometric identifiers beyond what is strictly necessary for age and identity verification purposes.

Every piece of data pk62 collects has a specific, legitimate purpose. We do not process personal information speculatively or for reasons unconnected to operating the platform and serving Pakistan players properly. The main purposes for which we use your data are:

• Account management: creating, verifying, maintaining and securing your pk62 account, processing login requests and managing password resets.
• Transaction processing: handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and card payments; recording transaction history in your account wallet.
• Identity verification (KYC): confirming that you are who you say you are, that you meet the 18+ age requirement and that your payment method is registered in your own name.
• Platform personalisation: remembering your game preferences, displaying relevant promotions, and tailoring your pk62 experience including cricket betting markets and PSL event notifications where you have opted in.
• Bonus and promotions management: tracking wagering progress, crediting bonuses, applying expiry rules and managing VIP tier calculations.
• Customer support: responding to your queries, investigating complaints and keeping a record of interactions to resolve disputes fairly.
• Security and fraud prevention: monitoring login patterns and transaction behaviour to detect and prevent unauthorised access, account takeover attempts, bonus abuse and money laundering.
• Responsible gaming: tracking deposit limits and session time settings you have applied, monitoring activity patterns to flag potential problem gaming, and enforcing self-exclusion decisions.
• Platform improvement: analysing aggregated, anonymised usage data to identify technical issues, improve game loading performance and refine the overall user experience.
• Legal compliance: retaining records as required by applicable financial regulations, responding to lawful requests from law enforcement authorities and maintaining audit trails.

pk62 processes your personal data under one or more of the following legal bases, depending on the specific processing activity involved:

• Contract performance: the majority of processing — including account creation, transaction handling, bonus management and customer support — is necessary to perform the contract between you and pk62 when you register and use the platform.
• Legitimate interests: security monitoring, fraud detection, platform analytics and responsible gaming tools are carried out on the basis of pk62's legitimate interests in operating a safe and sustainable platform, provided those interests do not override your rights.
• Legal obligation: identity verification, transaction record-keeping and cooperation with law enforcement are carried out where pk62 is required to do so by applicable law.
• Consent: where processing is based on your consent — such as receiving optional marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

pk62 does not sell your personal data to anyone. We share personal information only in the specific, limited circumstances described below:

• Payment processors: to complete your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer or cards, we pass the minimum necessary payment information to our trusted payment processing partners. These processors handle your payment data under their own security standards and are not permitted to use it for any other purpose.
• Identity verification services: during the KYC process, your identity documents and personal details may be passed to a third-party verification service to confirm authenticity. This processing is done under strict data processing agreements.
• Technology and platform providers: pk62 uses third-party software for game delivery, platform infrastructure and customer support tools. These providers access data only to the extent necessary to perform their contracted services for pk62 and may not use it independently.
• Law enforcement and regulatory authorities: if pk62 receives a lawful request from a relevant authority — for example in connection with a fraud investigation — we may be legally required to disclose certain personal data. We review such requests carefully before responding.
• Business transfers: if pk62's business or any part of it is acquired, merged or transferred to a new operator, your personal data may transfer as part of that transaction. You will be notified of any such change that materially affects how your data is handled.

pk62 uses cookies and similar technologies to make the platform work correctly, keep your session active and understand how players use the site. Cookies are small text files stored on your device when you visit pk62.win. They do not contain your password or payment details.

The categories of cookies used on pk62 are:

• Strictly necessary cookies: these are required for the platform to function. They keep you logged in during your session, remember your responsible gaming limit settings and enable secure transactions. You cannot opt out of these without breaking core site functionality.
• Functional cookies: these remember your preferences such as language settings and notification choices, so you do not have to reset them on every visit.
• Analytics cookies: pk62 uses anonymised analytics to understand which pages are most visited, where players encounter difficulties and how the platform performs on different devices. This data is aggregated and does not identify you individually.
• Security cookies: used to detect suspicious login behaviour and protect against automated attacks on accounts.

You can manage cookie settings through your browser. Blocking all cookies may prevent some parts of pk62 from working correctly, including keeping you logged in between pages. For most players, leaving the default browser cookie settings in place is the simplest approach.

pk62 keeps your personal data only for as long as it is genuinely needed for the purpose it was collected. In practice this means:

• Active account data — your registration details, payment method references and gameplay history are retained for as long as your pk62 account remains active.
• Transaction records — financial transaction records including PKR deposit and withdrawal history are retained for a minimum period as required by applicable financial record-keeping obligations, even after an account is closed.
• Identity verification documents — CNIC copies and other KYC documents are retained for the period required by applicable regulations and then securely deleted.
• Support communications — records of interactions with the support team are kept for a reasonable period after the matter is resolved to allow follow-up if needed, and then deleted.
• Closed accounts — when an account is voluntarily closed and there is no outstanding compliance obligation, personal data is deleted or anonymised within a reasonable period following closure.
• Self-excluded accounts — records relating to self-exclusion decisions are retained for the duration of the exclusion period and for a reasonable period afterwards, to prevent re-registration during an active exclusion.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you personally.

Protecting your personal data is a core responsibility at pk62. We use a combination of technical and operational measures to keep your information safe:

• SSL/TLS encryption on all data transmitted between your device and pk62.win
• Secure, access-controlled storage environments for account and payment data
• Password hashing — your account password is never stored in plain text
• Two-factor authentication options available for your account login
• Automated monitoring for unusual login activity, rapid password changes or atypical transaction patterns
• Strict internal access controls — pk62 staff access personal data only on a need-to-know basis relevant to their role
• Regular review of security practices and data handling procedures

Despite our best efforts, no online platform can guarantee absolute security against every possible threat. You play an important role in keeping your own account secure: use a strong, unique password for your pk62 account, do not share your login credentials with anyone, and contact support immediately if you suspect any unauthorised access to your account.

As a pk62 player, you have a number of rights in relation to the personal data we hold about you. These rights are listed below along with a brief explanation of what each one means in practice:

To exercise any of these rights, contact the pk62 support team through the platform. We may need to verify your identity before acting on a request. We will respond within a reasonable period and keep you informed of progress if the matter is complex. There is no charge for making a data rights request.

pk62 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. The registration process requires players to confirm their date of birth and pk62 may verify age through identity documents at any point.

If we become aware that a registered account belongs to a person under 18, that account will be closed immediately, all funds will be handled in accordance with our Terms and Conditions, and the personal data associated with the account will be securely deleted except where we are required to retain it for legal reasons.

If you are a parent or guardian and have reason to believe that a minor in your care has registered a pk62 account, please contact our support team immediately. We will act on the report promptly.

pk62 may update this Privacy Policy from time to time to reflect changes in how the platform operates, new data processing activities, updates to applicable law or improvements to how we explain our practices to players.

When we make material changes to this policy, we will update the "last updated" date at the top of the page. For significant changes that affect how we use your personal data in ways you might not expect based on the previous version, we will notify registered players through their account inbox or via the email address on file.

It is your responsibility to review this page periodically. Continued use of pk62 after an updated Privacy Policy has been published indicates your acknowledgment of the revised terms. If you have concerns about any update, please contact the support team before continuing to use the platform.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how pk62 handles your personal information, please reach out to us directly. Our support team is available around the clock and is familiar with privacy and data-related queries from Pakistan players.

The best way to reach us for formal data-related requests is by email: [email protected]. Please include your registered account email address and a clear description of your request so we can handle it efficiently.

For general queries and quick assistance, the FAQ page covers the most commonly asked questions about accounts, payments, bonuses and responsible gaming. You can also review the full Terms and Conditions to understand the broader rules that govern your use of pk62.